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A local nonprofit is seeking a bilingual (Spanish/English) new staff member responsible for
1) managing our support line including responding to clients 2) volunteer training and coordination, and 3) data management and assessment.
This person will be able to use their personal lived experience to support, validate, and empower others. That experience could include pregnancy or postpartum depression/anxiety, perinatal loss, or other types of perinatal wellness challenges. The candidate will also be actively part of the local community and have deep knowledge of issues facing parents and families, especially within BIPOC and LGBTQIA communities. This person will also be a compassionate mentor for our team of volunteers who support individuals struggling with reproduction and the transition to parenthood. This position will be supervised by the Executive Director. The commitment is 10 hours per week at $20-25 per hour.
We are looking for someone who has lived experience with pregnancy or postpartum depression or anxiety, infertility, perinatal loss, birth trauma, or other challenge related to the transition to parenthood. The successful candidate will feel grounded in mental wellness and healed from past experiences, in addition to experience working or living within the Latinx community, as well as fluency in Spanish. Other professional or educational experience in lieu of lived experience will be looked at on a case by case basis.
Required Professional Experience and Skills: Supervisory and/or group facilitation experience within a volunteer organization, community group, or peer support environment, in addition to the following interpersonal skills:
- Commitment to serving and advocating for diverse range of the community, including but not limited to diversity of age, nationality, gender expression, sexual identity, race, religion, and physical or mental ability
- Ability to establish and hold boundaries with participants
- Friendly, enthusiastic, and positive attitude
- Ability to work collaboratively with others
- Strong communication and listening skills
- Ability to show empathy and exhibit non-judgmental attitude
- Detail-oriented with the ability to manage multiple projects at a time
The following are examples of responsibilities of this position (on-the-job training will be provided)
Perinatal Support Responsibilities:
- Providing one-on-one perinatal support via text, email, and phone
- Ensuring program and client data is collected, maintained, and reported
- Connecting participants with community resources
- Providing compassionate and judgement-free support to individuals and families of diverse ages, nationalities, gender expressions, sexual identities, partnership statuses, races, religions, and physical and mental abilities
Volunteer Coordination Responsibilities:
- Recruiting, training, and supervising new volunteers
- Tracking volunteer information, availability, and skills
- Maintaining regular communication with volunteers using email newsletters, social media, texting, and calling
- Matching volunteers to opportunities that suit their skill sets, and ensuring they understand their responsibilities and receive the proper training
- Keeping schedules and records of volunteers’ work
- Hosting monthly volunteer meetups and planning volunteer appreciation events
- Serving as a link between volunteers and the Executive Director
* This position will require the mental demands of communicating with others about potentially sensitive topics related to pregnancy, postpartum, loss, parenthood, and other perinatal emotional challenges.
WellMama is an equal opportunity employer. We will not discriminate and will take affirmative action measures to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color,, national origin, age, religion, creed, disability, veteran’s status, sexual orientation, gender identity or gender expression.
Benefits: The chosen candidate will benefit from working in a highly-rewarding community organization that provides critical social and emotional support to new, expectant, and grieving parents. The chosen candidate will receive one-on-one mentorship from the Executive Director and equity consultants and on-the-job training in peer support, perinatal mood disorders, volunteer coordination, marketing, technology, nonprofit management, and more. Schedule is flexible and remote.
To apply, please send the following with the subject line: Support Line Manager to email@example.com with:
1) Cover letter, explaining how your experience has prepared you to carry out the responsibilities outlined above
2) Resume, outlining past experience that will help you exceed in this position
3) Two professional references who can speak to your professionalism, communication skills, supervisory/group facilitation experience, and attention to detail, and one professional or personal reference who can speak to your ability to provide compassionate support